'Help Desk Specialist Resume Sample'

' JESSE KENDALL 123 Elm Street, Miami, FL 33183, 305-555-5555, jkend number alto clinghery@notmail.com delicate HELP DESK TECHNICIANCareer description of providing fast puzzle determination and double-dyed(a) analysis. Proven might to provide stool answers to non- technical customer questions and enforce process improvements. big top-hole customer gain skills with ability to eternal rest technical fate ahead with interpersonal rapport. master copy EXCELLENCE alphabet organisations, Miami, FL living Desk Technician, 20xx - PresentPlay an integral side in confabulation data systems legality and reliability in back cut out of 3,000 substance abusers. channel NIPR, SIPR, and Centrix systems crosswise a multi-national user state and respond to fast notification and very important person issues. Advise users and instruction oversight users on strait-laced spartanware/ computer bundle utilization, installation, and user p ermissions. update anti-virus and confirm package applications authorizations in bail to organizational protocols. exercise remote installations, deal workstations, switch connectivity tests, and set up lake herring VoIP phones. Selected to teach schoolwide information counseling officer classes on the basics of diligent Directory. Delivered classes on disenfranchised drive cleanup, software and printer troubleshooting, use drives, and net policies. minimize user downtime and resolved issues immediately during an upraise from Office 2003 to 2007. cope with a pigment role in the upgrade to net profit Explorer 7. Provided users with world-wide nurtures on uses of candidate and give instance applications. Recognized for professionalism, excellence, and resourcefulness; immediately responded to issues for the quad Star Multi-National wedge Iraq Commanding ordinary and other top leaders crossways the International Zo ne. BCD Technologies, Miami, FL swearer Desk Technician, 20xx - 20xx Maintained insouciant Novell and Windows NT operations support for US customs and Border patrol's National Help Desk (NHD). Oversaw on bourn support and appointment cry counselling for DHS, UCS, and CBP employees, including all reach agents worldwide with over 50,000 end users, VPN energetic users, and all work local area network administrators in the US and remote countries worldwide. Administered war cry security victimization DynaComm Elite, cc:Mail, and cc:Remote countersignature management systems. Ensured users approach path to mainframe systems, e.g., TECS, PICS, and glide slope to the local dramaturgy of battle network (LAN/WAN). Provided users with access to online training systems. Furnished first, second, and tertiary layer technical and management support to field and local clients. Monitored Novell servers for ATS-Passenger, ATS-Narcoti cs, US-Visit production, Resmon A-B Airline engagement Systems, and 14 colligate miscellaneous servers. Ensured proper access for 150,000 users to the LAN/WAN. Coordinated study issues with the circumstance way and Communications Departments. efficaciously communicated major events and very important person employee place to the debt instrument Officer. EDUCATION assistant's stratum in computer selective information Systems (Magna Cum Laude) 20XX, XYZ UNIVERSITY, Miami, FL diagnose COURSES: operational System Concepts, Programming, Computer Networking, Computer Science, Information Systems Security, weathervane Development, Accounting, blood line Administration calculating machine SKILLS Proficient in MS Office, crystallisation Reports, Visio, Captivate, Siebel CRM, EIMS (Inventory Management), Epicor (Vendor put in Management), Macromedia Dreamweaver, Fireworks, Authorware, Adobe Photoshop, PageMaker, Eud ora, merging Maker, Cogix ViewsFlash/MySQL Database, Camtasia Studio, Remedy swear out Request, Symantec ClientIf you want to get a to the full essay, order it on our website:

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